Email support
Support hours
Monday – Friday, 08:00 – 18:00 SAST (excluding public holidays)
Where we are
A remote team across Johannesburg, Cape Town and Durban, South Africa
New here?
What to include in your message
A little detail goes a long way. If you include the following, we can usually sort things out in one reply instead of three:
- The email address linked to your Mzancex AI account
- What you were trying to do, and what happened instead
- A screenshot, if something looks wrong on screen
- For payments: the date, amount in rand and your bank's reference
Please never send us your password or one-time PIN. Nobody from Mzancex AI will ever ask for them — not by email, WhatsApp or phone. If someone does, it isn't us.
Common questions before you write
Many questions about registration, deposits, withdrawals and how the AI works are answered in our FAQ section. If you're wondering whether the platform is right for you, our Why Us page and honest review are a good place to start.
Complaints and privacy requests
If you're unhappy with how something was handled, email us with "Complaint" in the subject line and we'll escalate it to a senior team member. For requests about your personal information under POPIA — access, correction or deletion — use the subject "Privacy request". See our Privacy Policy for details.